Privacy Policy
Effective Since: May 26, 2023
At entracloud, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.
Introduction
entarcloud is an IT company providing services such as Website Development, Mobile Application Developments, Artificial Intelligence Development, Email Security, Google Workspace, Microsoft 365, VPNs, Hosting, and Domain services.
Information We Collect
We collect the following personal information:
- From Customers: Name, Email Address, Phone Number, Mailing and Billing Address, and Tax ID (from some customers).
- From Employees: All personal and sensitive data required for employment purposes.
How We Use Your Information
We use your information to:
- Provide and improve our services.
- Process transactions and manage accounts.
- Send Marketing Emails or SMS Messages using Name, Email Address, Phone Number, and Age.
- Comply with legal and regulatory requirements.
Data Sharing
We do not share your sensitive data with third parties except:
- With payment partners for transaction processing.
- With Pakistani security and investigative agencies (e.g., FIA, ISI etc) on special requests, regardless of your location (e.g., Europe, Canada, or the US).
We host our services with Namecheap Inc., and your data is stored in their US-based data centers.
Data Security
We take special measures to protect your data, including:
- Restricting access to personal data to our Chief Executive Officer and Chief Technology Officer only.
- Using advanced security technologies and protocols to safeguard data.
- Ensuring that no tracking technologies are used on our platform.
User Rights
- Data Deactivation: Users can deactivate their accounts instead of permanently deleting their data. Deactivated data is stored securely.
- Opt-Out Options:
- Users can unsubscribe from marketing emails using the "Unsubscribe" button.
- Pakistani users can opt out of SMS messages by sending "UNSUB" to 3627.
Third-Party Logins
We allow users to log in via Gmail or Facebook. However, we cannot guarantee the data collection practices of these platforms.
Children’s Privacy
Our services are intended for users aged 18 and above. For users under 18, parental guidance is required. In countries where children aged 13 can access services, we allow access without parental permission.
Compliance with Laws and Tracking
entareloud complies with privacy laws in Europe, the US, Canada, Pakistan, and other applicable jurisdictions. We do not use cookies or tracking technologies.
Questions
If you have any questions concerning our privacy policy, please contact us at:
+92 (453) 252983
info@entracloud.net